Most dealerships would be afraid to publicize the steps they follow when working with a customer. At Planet, we tell you so you know exactly what to expect. Unlike other dealerships, the more you know about Planet the better we look. No pressure, No polyester, No problems!
Step 1: Be a first-class person
Make good decisions about your health, family, and career so you're ready to serve.
Step 2: Warm welcome
Learn each guest's name and thank them for considering Planet.
Step 3: Get to know your guests
Learn about their needs, budget, and special circumstances.
Step 4: Select a Vehicle
Discover the vehicle that makes the most sense for them.
Step 5: Demonstrate the Vehicle
Show the features that fit the guests' needs and confirm that the vehicle meets those needs.
Step 6: Guest Drive
Give your guests the opportunity to experience the vehicle on a safe route.
Step 7: Option Selection
Find the best way to meet the guests' needs and budget. Appraise any trade-in. Complete the paperwork. Meet with the business office to evaluate financing options.
Step 8: Taking Ownership
Prepare the vehicle. Show all the features and buttons of the new vehicle. Introduce the new members of the Planet family to the service team.
Step 9: Follow-Up
Ensure that the experience went well and confirm that the new vehicle is performing well.
Your kind of people? Search our huge inventory!
"I have been dealing with Planet Subaru for 14 years. In the last 4
years I have purchased 3 Subaru vehicles from this dealer. They have
both an outstanding sales and service departments. I would, and have
recommended Planet Subaru to my friends my family, co-workers and even
customers. I look forward to have all my services done at Planet Subaru
for the life of my current Subaru's and any that I will purchase in the
~Tim N., Rockland, MA
Planet describes the Subaru undealership process for buyers in Somerville, Brockton, Watertown, Boston, and Plymouth.