Internet Sales Manager and #1 volume Subaru saleswoman in New England, Deb Brewster
Most dealerships would be afraid to publicize the steps they follow when working with a customer. At Planet, we tell you so you know exactly what to expect. Unlike other dealerships, the more you know about Planet the better we look. No pressure, No polyester, No problems!
Step 1: Be a first-class person Make good decisions about your health, family, and career so you're ready to serve.
Step 2: Warm welcome Learn each guest's name and thank them for considering Planet. Step 3: Get to know your guests Learn about their needs, budget, and special circumstances.
Step 4: Select a Vehicle Discover the vehicle that makes the most sense for them. Step 5: Demonstrate the Vehicle Show the features that fit the guests' needs and confirm that the vehicle meets those needs.
Step 6: Guest Drive Give your guests the opportunity to experience the vehicle on a safe route.
Step 7: Option Selection Find the best way to meet the guests' needs and budget. Appraise any trade-in. Complete the paperwork. Meet with the business office to evaluate financing options.
Step 8: Taking Ownership Prepare the vehicle. Show all the features and buttons of the new vehicle. Introduce the new members of the Planet family to the service team.
Step 9: Follow-Up Ensure that the experience went well and confirm that the new vehicle is performing well.
"I have been dealing with Planet Subaru for 14 years. In the last 4
years I have purchased 3 Subaru vehicles from this dealer. They have
both an outstanding sales and service departments. I would, and have
recommended Planet Subaru to my friends my family, co-workers and even
customers. I look forward to have all my services done at Planet Subaru
for the life of my current Subaru's and any that I will purchase in the
future." ~Tim N., Rockland, MA