Most dealerships would be afraid to publicize the steps they follow when working with a customer.  At Planet, we show you how we train our Purchase Partners so you know what to expect.   

Step 1:  Be a first-class person 
Make good decisions about your health, family, and career so you're ready to serve.

Step 2:  Warm welcome
Learn each guest's name and thank them for considering Planet. Introduce one or more of our canine greeter team (see Pabst above).

Step 3:  Get to know your guests

Learn about their needs, budget, and special circumstances.

Step 4:  Select a Vehicle
Discover the vehicle that makes the most sense for them.

Step 5: 
Demonstrate the Vehicle
Show the features that fit the guests' needs and confirm that the vehicle meets those needs.

Step 6:  Guest Drive

Give your guests the opportunity to experience the vehicle on a safe route.

Step 7:  Option Selection
Find the best way to meet the guests' needs and budget.  Appraise any trade-in.  Complete the paperwork.  Meet with the business office to evaluate financing options.  

Step 8:  Taking Ownership
Prepare the vehicle.  Show all the features and buttons of the new vehicle.  Introduce the new members of the Planet family to the service team.

Step 9:  Follow-Up
Ensure that the experience went well and confirm that the new vehicle is performing well. 

Learn more about joining our team or search our huge inventory!



Planet describes the Subaru undealership process for buyers in Somerville, Brockton, Watertown, Boston, and Plymouth.