Customer Testimonials

Planet Customers Speak

The following are actual Planet Subaru customer comments obtained from audited Subaru of America customer satisfaction surveys.

I have been dealing with Dale R. Lathrop and to say that he has been awesome is an understatement. I live in Ottawa Ontario, Canada and I was a little unsure and uncomfortable about purchasing a car in the US. He completely erased all of the stress and worry that I had after a few phone calls and a few emails. ~ Mike W, Canada

There are at least three Subaru dealerships that are closer to my home than Planet, but I wanted to do business with Planet because of their "Un-dealership" model. ~George M., Medfield, Ma

I did all of my research with another Subaru dealership near my house. They were unable to meet my price/payment requirements where Planet exceeded them. ~Roger S., Franklin, Ma

I felt appreciated and respected. My purchase mattered whether it was top of the line or not. A wonderful experience. ~Barbara M., East Weymouth, Ma

After selling a car to my sister, who is in the local area of the dealership, this dealership was willing to drive a car over 200 miles to deliver it to me so I could take advantage of the same price and knowledgeable staff. This is by far the best experience I have had with a car dealership. ~Jayne K., Salisbury, CT

We bought our first Subaru at another nearby Subaru dealership. Planet Subaru has exceeded our expectations when it comes to customer service - they are honest, fair, easy to talk to, and NEVER make you feel pressured or uncomfortable during the car buying experience. even though Planet Subaru is a longer drive from our home, we find it worth the trip every time we head for service. We would highly recommend planet to all family/friends. Deb is patient, honest, and very accommodating. ~Stephanie F., Randolph, Ma

This is the 2nd car I bought from planet. This is the best dealer period. Thanks. ~Eduardo R., Canton, Ma

My experience was so pleasant - and exceeded my expectations in terms of efficiency. The salesperson and staff were extremely accommodating with addressing my needs on my schedule. I felt NO pressure to make a decision, but was tended to more than expeditiously once my decision was made. The process was so stress-free - I almost couldn't believe I was driving off the lot in my new vehicle! ~Katherine C., Newton, Ma

From start to finish, the most hassle-free car buying experience I've ever had. I also brought the car in for its first service yesterday and was very pleased with the service department, as well. ~Lisa M., Hyde Park, Ma

The whole process was a pleasure, and will purchase there again in the future. ~Brain P., Seekonk, Ma

Overall experience was excellent. ~Gregory Z., Falmouth, Ma

Appreciated straight talk. Only out of 3 dealerships that told me the truth and didn't play any games. I bought at Planet because of Deb Brewster. ~Kathleen D., Plymouth, Ma

It was a pleasure doing business at this dealership. ~Patrick O., Scituate, Ma

I have referred several friends to Planet Subaru and they too were very satisfied (3 purchased new vehicle). ~Charles T., Dorchester, Ma

The internet sales group was a joy to deal with. ~Harold G., Milton, Ma

Everything was great. Thank you. ~Charles E., Natick, Ma

Outstanding in every way! Salesperson was great! ~William E., Marstons Mills, Ma

Deb & Mike were great! ~Jeffrey A., Cambridge, Ma

Deb Brewster was EXCELLENT. Superior! Completely satisfied. ~Randall R., Weston, Ma

David Gardner was very considerate of my needs and concerns with buying a new car. He was very thorough and willingly answered my many questions. The last car that I bought new. I certainly did not get this care. ~Paula K., Scituate, Ma

Deb Brewster is the best!! I never felt like I was at a dealership. She was very friendly, yet knowledgeable. Thank you. ~Usha S., Brockton, Ma

I have leased 4 cars in last 10 years. This was very comfortable, relaxed, experience. I can't remember any another person in previous dealerships, but feel I know David by name, etc. ~Eileen M., Cohasset, Ma

David Gardner, the salesperson, was excellent; very polite, considerate and knowledgeable. He made the purchase experience pleasurable. ~Joanne L., Milton, Ma

I must say that my experience buying my new car from Planet Subaru was nothing short of wonderful from beginning to end. I want to particularly commend Mike Connolly, who was filling in for Deb Brewster while she was on vacation during the week that I shopped for and bought my car. Mike was very knowledgeable and courteous in every interaction that I had with him. He answered all of my questions and kept me fully "in the loop" at every stage of my purchase. I really appreciated his help and his friendliness, and he was a big part of my very positive experience. That said, every person I interacted with at Planet Subaru was great. I consider myself lucky to have found this dealership, and I will recommend them to anyone and everyone that I can. P.S. My car is wonderful too!! Thank you very much. ~Gary L., Acton, Ma

Deb Brewster was wonderful and dealt with my family members as well as she did with me. ~Elizabeth L., Marion, Ma

Mike Donahue was thorough in his answers to my questions and allowed me adequate time to both drive and make a decision about purchase. ~Lucy S., Norwell, Ma

I would like to compliment Deb Brewster for her helpfulness and attention to detail in my buying experience. She was thorough in answering my questions and was great. I'd also like to thank Mike from Planet Subaru. His enthusiasm and knowledge about the car was critical in making my decision to buy a Subaru and also buy a Subaru from Planet. ~Andrew M., Boston, Ma

First-rate service from sales rep Deb Brewster. ~Robert M., West Yarmouth, Ma

Nate Roman was the salesperson who I interacted with the whole time. I think Nate is very professional and most of all made me feel very comfortable to deal with (and this is one of the reasons I purchased the car besides the reasonable price). ~Waiyan L., Allston, Ma

Debra Brewster who was the salesperson, was most courteous & helpful, and did not put any pressure to me. ~Ronald W., Scituate, Ma

Deb Brewster was fantastic. I drove an extra hour to work with her. ~Sonya K., North Yarmouth, Me

This is the BEST dealership experience I've had in 45 years! ~Lynn F., Foxboro, Ma

All the salespeople at Planet Subaru were GREAT to work with, especially Mike Donahue (our primary salesman). Thanks to all! ~Irene K., Cohasset, Ma

Third car from this Dealer and second from excellent salesperson. Service is also excellent and all cars purchased have been serviced there since they were bought. ~Frank S., North Weymouth, Ma

I had done my research and was interested in a specific model and color which this dealer had. I was quoted the lowest price. ~Mark A., Jamaica Plain, Ma

Dave Gardner was 1st rate - thoughtful and thorough. Richard G., Hingham, Ma

It was worth the traveling to this location for my purchase. ~Gina-Marie B., West Falmouth, Ma

Went to 5 Subaru dealerships. Planet Subaru far surpassed all other dealerships in every way! ~Frances B., Swampscott, Ma

One of the things that most impressed me about the facility was that you have a baby changing area, a child playroom and an "office away from the office". Though small things, it showed me HOW MUCH you care about keeping your customers comfortable and happy. Our salesperson, David, was very kind and informative. While he was trying to get our deal closed on the same day we test-drove, he showed us these areas so that we could be comfortable with our 3-year-old. Thank you Subaru! ~Susan M., Whitman, Ma

We went to another Subaru dealership where we were jerked around like a marionette. Dave at Planet Subaru was straightforward. ~Donna B., Halifax, Ma

Salesman very courteous and knowledgeable. ~Wanda M., Brockton, Ma

The saleswoman who waited on me was very knowledgeable, and personable with me, and I felt like family right away. Her young man, who was her assistant, was extremely knowledgeable about everything, and very personable himself. So, I was very relaxed, and am looking forward to returning for a maintenance check to say hi, to the two who waited on me. ~Margaret S., Brockton, Ma

Enjoyed working with Deb Brewster and Mike who drove down the car...truly made this whole process for a woman so fantastic...Thank you Liz ~Elizabeth L., Greenwich, CT

This place exceeded all others. There was no foolishness that you have to deal with at other places. ~Michael R., Wrentham, Ma

Both Deb Brewster and Michael Connolly provided service that I have experienced at no other dealership. ~Ryan S., Norwell, Ma

This dealership and my salesperson, Deb Brewster, were just great. ~Lucretia S., Boston, Ma

I liked how Deb gave us as much time as we needed and did not pressure us in any way. ~Larah W., Quincy, Ma

Whether the sales person I worked with read me and adapted his selling style to my own sense of humor and predispositions, I don't know. All I know is Jeff Fairbank's disposition meshed perfectly with mine. I thoroughly enjoyed this leasing experience! ~Peter W., Duxbury, Ma

Working with Deb Brewster was a pleasure. ~Jeremy A., Plymouth, Ma

I purchased my car because I liked the low pressure sale. No games. ~Klaire P., Hanson, Ma

David Gardner, salesperson, called us twice after purchase to be sure everything OK and see if we had questions. ~Elzear T., Ocean Bluff, Ma

I would never consider buying another Subaru from any dealership but Planet Subaru. This was the easiest car buying experience I have ever had. Deb Brewster was wonderful. She listened to my concerns and allowed me to make a decision in my own time. She was knowledgeable on the product and able to explain all of the features of the car. Overall I am thrilled with the customer service at the dealership, especially with Deb. ~Kellie N., Dudley, Ma

Excellent communication, very professional customer service. ~Virginia R., Dedham, Ma

Deb is a great salesperson -we would send a friend straight to her for a car purchase. ~Joseph K., Plymouth, Ma

Corey made the experience very easy, he is so awesome!! This is the second of many more Subarus I will buy from Planet Subaru. ~Michelle F., Quincy, Ma

The best car buying experience we have ever had. ~Kevin M., Duxbury, Ma

1st class service from Jeff Morrill, Deb Brewster and Richard Stempel. Pleasant and stress free buying experience. ~Paul C., South Weymouth, Ma

My purchase of the 2006 Forester LLBean was enjoyable and fast. Deb Brewster was extremely polite and knowledgeable. I did not feel pressured which make my experience with Planet extremely pleasant. Thanks. ~Pamela C., Braintree, Ma

Very friendly dealership. ~William C., Oak Bluffs, Ma

The person who stood out the most was Deb Brewster. Who was just excellent in every way from handling my demands and representing the dealership. ~Anantshree C., Boston, Ma

Very nice, personable sales person-knowledgeable, determined without being pushy! ~Cynthia L., Hingham, Ma

Great saleswoman ( Deb) and an awesome experience. VERY pleased with everything and everyone, Thank you so much!! ~John P., Plymouth, Ma

This was the BEST car purchase experience I have ever had. This dealership is to be commended for their work! ~Sharon C., Petersburg, Va

Thank you Deb for making this experience completely seamless!!!! I love my LLBEAN!!! ~Carolyn B., Reading, Ma

This is my 5th Subaru and 2nd bought from Planet Subaru. Wonderful dealership. Claire O., Newton, Ma

My comments above must be understood in the context that I purchased our new Subaru sight unseen, via the internet and phone contacts. Car was shipped to me via independent auto transport. I knew exactly what model car I was seeking and Planet Subaru located one for me. Great service, nice folks, sensible deal. Many thanks. ~Richard P, Ann Arbor, Mi

Deb Brester is fantastic! Deb made my purchase the best possible experience. She has fantastic customer service skills, and bent over backwards to accommodate my issues. She's been helpful, thorough, and willing to work out the details to make my car purchase happen in a very short time. In addition, Deb worked with the service department to have a dent removed from my hood. I have told all of my south shore friends about my wonderful buying experience, and have recommended your dealership, and Deb in particular, for their next purchase. I couldn't be happier with how well things went. THANK YOU! ~Roberta C., Waltham, Ma

In my years of buying cars I have never been as satisfied as I was when I bought my outback from Deb Brewster at Planet Subaru. ~Craig W., Melrose, Ma

Deb Brewster, my salesperson was awesome. She was always available to me, but never pestered me. ~Anna K., Sharon, Ma

Deb was fantastic! By far the best sales representative from any car dealership I have ever worked with. So painless I am still pinching myself. ~Christine C., Walpole, Ma

After my purchasing experience at Planet Subaru, I can't conceive of dealing anywhere else even if it means driving Subarus forever. ~Suasan E., Orleans, Ma

Very personable salesman. Knowledgeable, pleasant and very patient. ~Jean C., East Wareham, Ma

Jeff was wonderful to work with. He was very professional and personal. He made the experience non-stressful and exciting. ~Sarah B., Cherry Valley, Ma

I worked directly with one of the two owners, Jeff Morrill. I have owned Subaru's since 1991, a Legacy and a 2000 Forrester. I traded up to a 2005 Forrester LL Bean edition with leather as a way of celebrating the 5 years it just too to complete my master's degree. Jeff and his staff have been used to my making many trips and taking a long time to make a decision. The decision to make the upgrade trade was very short notice and they did whatever it took to meet my need to have it available on the lot for pickup with all the paperwork in place and ready to drive the day I turned in my final assignment for the degree. I am extremely gratified with Jeff and his brother and their team from sales to service. I have referred at least 3 people who have purchased cars with them as a result over the years. Their approach to doing business is unique and refreshing. As a result I will be a Subaru owner until they take the keys away and put me in a home. Thanks again...could not be happier with the purchase!!!!! ~Terry S., Pembroke, Ma

I found this car buying experience to be much more pleasant than others I have had. From the initial moment I walked into the dealership, and each subsequent time I have gone in, everyone was pleasant, friendly and helpful. I didn't get any of the condescending attitude that I, as a women, have gotten in a number of other dealerships. I am very pleased with Planet Subaru. ~Barbara P., East Weymouth, Ma

The Planet Subaru experience was amazing! James C., Westborough, Ma

Deb Brewster was a pleasure to work with. I was amazed at how 'undealership' the experience was. ~Christine L., Norwell, Ma

Corey Warren and the Planet Subaru staff exceeded all expectations with their knowledge and relaxed manner. ~Adam H., Brighton, Ma

Very prompt and precise answers to our questions. Saleslady polite and considerate. Positive experience. ~Richard S., Marshfield, Ma

I was very impressed with the salesman, Dale Lathrop. It was such a pleasure doing business with him. ~Dorothy Q., Hanover, Ma

Salesman, Dale Lathrop made the buying experience easy and painless. He has great customer service skills ~David T., South Dennis, Ma

Best dealership I have ever dealt with. ~Claire C., Kingston, Ma

Dale was very pleasant and not pushy. ~Janet T., South Weymouth, Ma

I am a repeat customer of this dealership. I wouldn't go anywhere else. ~Mary L., Marshfield, Ma

Planet Subaru.  Your unDealership.